Privacy Policy

Who we are

Northern Paints and Coatings, Ltd. (“Northern Paints and Coatings“) operates www.northernpaintsandcoatings.co.uk.

Northern Paints and Coatings is committed to protecting the privacy of visitors to our website, subscribers to our newsletters, and those providing contact information. In addition, Northern Paints and Coatings is opposed to unauthorized commercial e-mail delivery, otherwise known as spam.

If you have any questions or concerns regarding this Privacy and Spam Policy, or to report spam abuse, please send an e-mail to sales@npc-ltd.co.uk. It is Northern Paints and Coatings’ policy to respect your privacy regarding any information we may collect while operating our website.

What personal data we collect and why we collect it

Contact forms

Contact Information and Website Support: We offer to contact Northern Paints and Coatings including contact forms, e-mail. If at any time, you attempt to contact us through a contact form, the information you provide will be stored on our servers, including contact forms, e-mails, and chat. Facebook Chat Widget: Privacy Policy.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Northern Paints and Coatings uses cookies to help Northern Paints and Coatings identify and track visitors, their usage of Northern Paints and Coatings website, and their website access preferences. Northern Paints and Coatings visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Northern Paints and Coatings websites, with the drawback that certain features of Northern Paints and Coatings websites may not function properly without the aid of cookies.

Analytics

Northern Paints and Coatings collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, referring site. Northern Paints and Coatings’s purpose in collecting non-personally identifying information is to better understand how Northern Paints and Coatings visitors use its website.

Northern Paints and Coatings may use your personal information in the following ways:

To operate and maintain the website;

To create your account, identify you as a user of the website, and customize the website to your account;

To send you promotional information, such as newsletters. Each e-mail newsletter will provide information on how to opt-out of future mailings by unsubscribing;

To send you administrative communications, such as administrative e-mails, confirmation e-mails, technical notices, updates on policies, or security alerts;

To respond to your comments or inquiries;

To provide you with user support;

To track and measure website performance;

To process payment for purchases you make through Northern Paints and Coatings;

To protect, investigate, and deter against unauthorised or illegal activity;

To review the effectiveness of our marketing programs and analyse other general demographic trends;

To notify you of new information or services that may be of interest to you; or,

To send promotional materials.

Northern Paints and Coatings does not rent or sell your personally identifiable information with third-parties. We may, however, share your information with third-parties when we are authorised to share such information.

Who we share your data with

Northern Paints and Coatings may use third-party service providers to service various aspects of the website. Each third-party service provider’s use of your personal information is dictated by their respective privacy policy.

Social Sharing: Jetpack is used in order to make content on www.northernpaintsandcoatings.co.uk shareable with other social networks. Jetpack: Privacy Policy.

Tracking: Northern Paints and Coatings uses various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at aggregated data such as scrolling patterns, clicks, and allow us to run tests to determine which pages result in the best actions. However, your personally identifiable information is not used by any of these tools. We use the following third-party service providers for tracking: Google Analytics: Privacy Policy.

Remarketing: Northern Paints and Coatings uses remarketing tracking cookies and conversion pixels from vendors such as Google and Facebook to present special offers to you for our products over the Google Content Network and via social networks. This means you may see an ad for some of our products or services as a result of visiting our website. In addition, Northern Paints and Coatings uses custom audiences based on e-mails of subscribers and customers. This allows us to present special offers for our products and services to you via Facebook. However, your personally identifiable information is not used by any remarketing service other than to present you special offers from us. We use the following third-party service providers for remarketing:

Facebook: Opt-out of Facebook remarketing here

Google: Opt-out of Google remarketing here

Contact Information and Website Support: We offer to contact Northern Paints and Coatings including contact forms, e-mail. If at any time, you attempt to contact us through a contact form, the information you provide will be stored on our servers, including contact forms, e-mails, and chat. Facebook Chat Widget: Privacy Policy.

Newsletters: uses Infusionsoft as its e-mail service provider. Infusionsoft collects contact information, distributes our newsletter, and tracks actions you take that assist us in measuring the performance of the website and newsletters. You may view Infusionsoft’s privacy policy here. At any time, you may be removed from our newsletter list by clicking on the unsubscribe button provided in each e-mail

Purchases: Northern Paints and Coatings uses Stripe to service payments for most purchases of services and memberships. Stripe collects personal information such as your name, e-mail address, address, and payment information. You may view Stripe’s privacy Privacy Policy.

Northern Paints and Coatings also uses PayPal. This service stores your name, amount of your purchase, and payment details on their site. You may view PayPal’s privacy Privacy Policy.

Upon making a purchase, you will receive e-mail confirmations to the e-mail address you provide during your purchase.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. The personal contact information the user provides on their account is stored 7 years or until the user deletes the account or contacts Northern Paints and Coatings with this request.

What rights you have over your data

Contact Information and Website Support: We offer to contact Northern Paints and Coatings including contact forms, e-mail. If at any time, you attempt to contact us through a contact form, the information you provide will be stored on our servers.

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Opt-out: You may opt-out of future e-mail communications by following the unsubscribe links in our e-mails. You may also notify us at sales@npc-ltd.co.uk to be removed from our mailing list.

Access: You may access the personal information we have about you by submitting a request to sales@npc-ltd.co.uk

Amend: You may contact us at sales@npc-ltd.co.uk to amend or update your personal information.

Forget: In certain situations, you may request that we erase or forget your personal data. To do so, please submit a request to sales@npc-ltd.co.uk.

Please note that we may need to retain certain information for recordkeeping purposes or to complete transactions, or when required by law.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

Northern Paints and Coatings discloses potentially personally-identifying and personally-identifying information only to those of its employees and contractors that (i) need to know that information in order to process it on Northern Paints and Coatings behalf or to provide services available at Northern Paints and Coatings website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors may be located outside of your home country; by using Northern Paints and Coatings website, you consent to the transfer of such information to them.

Northern Paints and Coatings will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors, as described above, Northern Paints and Coatings discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental requests, or when Northern Paints and Coatings believes in good faith that disclosure is reasonably necessary to protect the property or rights of Northern Paints and Coatings, third parties or the public at large.

If you are a registered user of a Northern Paints and Coatings website and have supplied your email address, Northern Paints and Coatings may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Northern Paints and Coatings and our products or services. If you send us a request (for example via email or via one of our feedback mechanisms). Northern Paints and Coatings takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Spam Policy

Northern Paints and Coatings is strongly opposed to spam. We will only send e-mail to users that have explicitly requested to receive an e-mail from Northern Paints and Coatings. Examples may include:

Opt-in subscribers to the Northern Paints and Coatings Newsletter

Users that complete a contact form

All communication will be related and relevant to what you have requested.

Children’s Information

Northern Paints and Coatings does not knowingly collect any personally identifiable information from children under the age of 16. If a parent or guardian believes that Northern Paints and Coatings has personally identifiable information of a child under the age of 16 in its database, please contact us immediately at  sales@npc-ltd.co.uk  and we will use our best efforts to promptly remove such information from our records.

How do I contact Northern Paints and Coatings

If you have any further questions or comments regarding the Northern Paints and Coatings website or this Privacy and Spam Policy, you may contact sales@npc-ltd.co.uk.

Northern Paints and Coatings Ltd is a company incorporated in England and Wales with registered number 10988822 whose registered address is Unit 3B, Berwick Road Industrial Estate, Wooler, Northumberland NE71 6AH and it operates the Website www.northernpaintsandcoatings.co.uk. The registered VAT number is 278 928340. You can contact Northern Paints and Coatings Ltd by email on sales@npc-ltd.co.uk.

Additional information

You may also view our E-Commerce Terms and Conditions and website terms and conditions